Shutters & Shades takes each job from start to finish. Key words with Rick are courteous, kind, prompt and sincere. “Honest and fair business principles are essential to me,” he says. Home consultations are free. Each homeowner will see a variety of products and ideas, including fabrics. Design work is also free. Blinds and hard treatments can be ordered and installed within two to three weeks. Shutters take from about four to six weeks and custom soft treatments take about eight weeks. Each soft treatment item is hand-sewn in exquisite detail from professional seamstresses.

Rick is very clear that communication is the key to helping you get the product you want. “I won’t leave a customer’s house until our hearts and minds are in sync about what to expect. I want them to feel perfectly satisfied that what they order is exactly what they're going to receive.”